Job Role: Associate Director Corporate Services & Systems
Location: Riyadh Saudi Arabia
Overall Purpose of Job:
Overall responsibility for the smooth running of the IT/systems infrastructure in the KSA Branch as well as overall management of corporate services support in the KSA Branch.
Essential Functions Systems Responsibilities for KSA Branch:
Managing the Systems function with overall responsibility for the KSA Branch’s systems support, in particular the Branch systems infrastructure, including maintenance support & planning activities. Responsible for ensuring a stable IT infrastructure is maintained in support of business operations.
Effective team management to ensure targets are met and the Systems team are considered to deliver above what is expected. Manage the development of the Systems team, including day-to-day activities such as team meetings, one-to-one sessions with team members, appraisals and conduct performance reviews. Recognise high-performers and be able to manage poor performance appropriately.
Resource management and planning to ensure smooth delivery of service to the business.
Proactive management of vendor relationships and their periodical reviews including the management of any appointed consultants.
Accountable for hardware and software administration i.e. hardware procurement & lifecycle management, software procurement management & compliance reporting.
Reviewing all requests for change & ensuring appropriate solutions are implemented.
IT resource planning and management and to ensure stable IT service in collaboration with London ESO and Tokyo System Division.
Accountable for collaboration with ESO and other systems offices including Tokyo
Head Office for Core Banking application development and administration.
Development of operations to maintain and operate all SARIE connections and other KSA domestic systems.
Development and operation of onsite support functions in KSA to collaborate with 2nd
3rd line support in ESO for Core Banking and other global applications and infrastructures. Utilise existing IT fault tracking software to provide information needed for the successfully resolution of faults and production of reports
With the support from Compliance and Legal functions, act as a country IT
representative for local regulator (SAMA) IT related communication and provide appropriate information to MUFG internal functions for the bank to comply with regulations.
Enforcement of IT governance and compliance controls, ensuring compliance with ISSP, SOX compliance and reporting, other associated regulatory compliance and ensuring compliance Project Management, budget and business planning for infrastructure-related projects both in terms of expense, investment and delivery.
Act as the conduit between KSA Branch, Dubai Branch, as the MENA hub and ESO London in terms of any global/regional critical processes such as disaster recovery.
Support in defining the Systems Team’s contribution to the Middle East Region’s
Global CSA, ORA and delivery of associated activities to ensure they are met.
Flexibility to undertake some reasonable travel and work outside of standard business areas (including weekends).
Manage and develop Reports as required for ESO and Head office such as; Information Security Ledgers, Bi-Annual Permissions Checks; Security Reviews etc
Being the System Owner for Grommet (IT Risk Reporting Software)
Development of strong working relationships with colleagues across in the KSA Branch as well as across the Middle East Region. Act as culture carrier for the Bank.
Act as the KSA Branch Systems champion for global IT initiatives and processes.
Corporate Services Responsibilities for KSA Branch
General Oversight of the following activities:
Office management – manage the daily operational activities of Corporate Services.
Production of daily weekly and monthly reports for Physical Security Systems for Management.
Manage Insurances for Building/s and Regulatory Insurances, Residential Insurances (Executive Management Accommodation), Vehicle Insurances and Staff Travel Insurances. Compliance Insurances provided by London BTMU in liaison with the Dubai Branch as the MENA hub
Office administration and budget management – ensuring the office and its equipment is maintained. Responsible for ensuring daily tasks such as delivery of mail and courier pouches to employees is carried out effectively and in accordance with Bank guidelines.
Ensure local policies and procedures to be owned by Corporate Services are drafted and in place in accordance with local laws and regulations. These policies to then be refreshed on an annual basis.
Act as primary contact and ambassador for the Bank’s Corporate Services for KSA Branch. Act as first point of contact in the event of a security incident for KSA Branch, for BCP events and take ownership of tasks relating to assets.
Support the MENA Corporate Services team in delivery of the global/regional framework and strive for co-ordination of investigation to allow for continuous improvement.
Ensure compliance with the Bank’s processes and policies regarding Corporate Services for the KSA Branch.
Ensure meet the regulatory/legal responsibilities in relation to Corporate Service risks. Build and effective and working relationship with all KSA teams and departments to be aware of any new requirements and to be able to implement them correctly within requested timelines.
Escalation of issues with all third party suppliers, building relationships to ensure efficient delivery of service and representing the Bank in a positive light at all times. Ensure third party suppliers are audited accordingly to ensure optimum levels of service are delivered, to control risks and monitor performance.
Ensure Services Agreements are in place and any outsourcing rules (where applicable) are adhered to in accordance with Head Office regulations and procedures.
Execute effective cost-management to ensure Corporate Services carries out its activities to budget and scope out cost-savings wherever possible with third party suppliers.
Provide quality Corporate Services reporting as appropriate, including individual country-specific reporting to Business Continuity and regional Risk Management teams on compliance with the Bank’s business continuity policies and standards. Provide support throughout Investigations of security/compliance/policy breaches as needed and as detailed by Executive Management.
Manage local outsourcing in compliance with SAMA and internal guidelines including periodical reporting
University degree or equivalent
Experience of working in the KSA Financial sector for a multi-national company within
Experience of IT development and administration of KSA in-country systems such as
Previous experience of ITIL (Information Technology Information Library)
Previous experience of Corporate Services management
Previous experience of managing a team in a similar environment
Previous experience of managing change across a regional environment
Previous experience of Prince 2 or PMBOK– Project Management
Functional/Technical Skills and Knowledge requirements:
Competent understanding of IT systems
Ability to produce reports, present confidently and deliver messages that inform and influence
Excellent project-management skills
Excellent people-management skills
Fluency in English essential
Fluency in Arabic essential
Integrity and Responsibility:
Identifies opportunities and makes recommendations for business process improvement. Understands and has input on the relevant business control structures, supporting enforcement and ensuring updates are applied accordingly. Communicates Conduct Risk Heat Maps accordingly, identifying, remedying, and escalating situations/issues in a timely and appropriate manner. Monitors regulatory breaches to ensure the relevant risk appetite is not exceeded (e.g. no more than 3 breaches in a 6 month period). Acquires, applies and shares knowledge to identify and manage risk in order to create and develop growth opportunities and to achieve results.
Takes a holistic approach to meeting customers' needs. Anticipates and resolves difficulties to exceed expectations. Solicits feedback to improve service levels.
Identifies opportunities to collaborate with different functions, effectively using own networks to achieve success. Seeks opportunity to contact and work with global colleagues and is involved in Diversity and Inclusion initiatives.
Professionalism and teamwork:
Has well established trusting relationships and promotes cooperation and inclusiveness. Is responsible for actively identifying, addressing, and resolving conflict.
Ensures people of all backgrounds know they are being heard and relates to others in an open, accepting and respectful manner, even with individuals whom there is disagreement or conflict.
Has sound judgement utilizes previous experience when resolving issues and overcoming obstacles. Knows what needs to be done to achieve results.
Challenge Ourselves to Grow:
Has practical ideas and makes recommendations that challenges current practice.
Takes a solution focused approach to promote continuous improvement. Incorporates new behaviors and changes quickly to serve as a role model for others.
Fully supports a "Best Practice" environment.
Understands the Bank's vision, strategy and objectives, generating and presenting new ideas and strategies to line or department management. Uses cross departmental relationships to understand and develop broader perspectives.
Persuades, motivates and influences others to achieve and exceed expectations.
Negotiates successful outcomes
Delegates appropriate authority and responsibilities to support skills development in others. Manages direct reports' performance levels. Is involved in supporting or working as a "buddy" with team members or junior members of staff.
Associate Director Corporate Services & Systems
Location: Riyadh Saudi Arabia
Posted On: on 6/8/17
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