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Job Specification

  • Number of Vacancies: 1
  • Job Type: Full-time
  • Experience: 2 to 4 years
  • Job Code: JB102147
  • Expiry Date: Jan 01, 2018

Job Summary

  • Functional Area: Customer Service
  • Job Role: Customer Service Officer - Branch Banking
  • Location: Dubai United Arab Emirates

Job Description

  • Execute end to end service processes related to account opening, Cheque Book, ATM and Welcome pack delivery.
  • Execute processes in sales, service and delivery in accordance with established policies. This includes cheque return process, inactive / dormant letters, ID expiry tracking and account closures.
  • Assist customers in effective service and problem resolutions. 
  • Regularly review customer complaints, approaching complainant personally where required while ensuring prompt resolution. Work towards ensuring customer retention.
  • Promote and cross sell Bank’s products to the customers. Generate product leads from walk-in/ potential customers through interaction and dissemination of product and service information.
  • Ensure quality and completeness of AML / KYC information on customers in the account opening process.  
  • Maintain zero error rate on CADD / CTP / Checklist documentation. 
  • Adhere to all policies, guidelines and service standards as prescribed by Head Office. 
  • Adhere to the banks AML / KYC policy, escalate and report suspicious transactions. 
  • Have full knowledge / awareness of all products, service, policy and processes regarding the bank. 
Skills and Qualifications:
  • Bachelor's Degree in Business Administration or Accounting.
  • 2-4 years work experience
  • Awareness of banking products and transactional banking
  • Good understanding of compliance and regulatory requirements of all products
  • Exposure and excellent working knowledge on computers 
  • Fluent in English (read/write/speak). Arabic language will be an added advantage
  • Active Listening 
  • Adaptability/Flexibility