To manage a group of technology services full life cycle, end to end, in coordination with Application Management team and Head.
Be fully accountable for, and is the technology single point of contact and escalation for the service, which is typically supported by multiple applications, enabling services and technology domains.
This role is accountable for the current and future health and well-being of the overarching service which may be hosted or operate in multiple countries and ensuring service expectations are consistently met.
Liaise and coordinate with technical services teams, Datacenter operations, external vendors, internal customers and line management to ensure continuous service delivery, services lifecycle planning, proper related projects listing, sizing and periodization with PMO as well as appropriate and timely escalation of issues, ideas and requirements as well as identified opportunities as and when needed to realize the business value of managed services.
Build and maintain effective working relationships with IT all colleagues and business partners to deliver the outcome desired by the customer / consumers of the service without the complications of managing the project or the technology service.
Skills and Qualifications:
A bachelor’s degree in engineering, computer science or equivalent experience in related field.
Extensive experience in application management, application support, business analysis or similar role within banking sector, financial services applications vendors or related field.
Ability to build strong relationships and communicate with a wide spectrum of stakeholders
Ability of understanding and translating IT strategy into own area and aligning directions accordingly.
Excellent customer focus and service delivery attitude.
Understanding of business and experience in customer support role combined with good understanding of underplaying technologies required to run technology services.
Effective communication, inter-personal and negotiating skills.
Sound judgmental skills to identify and resolve problems. Able to use common sense in the appropriate context, and able to stay calm under pressure.
Ability to prioritize work to successfully deliver service to agreed levels in a diverse and constantly changing environment.
Posted On: 1 week, 3 days ago
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