Job Details
Job Description
Job Purpose:
- The Floor Manager is mainly responsible for maintaining the financial supermarket in order to ensure the success of the venue and the delivery of the anticipated customer experience in an efficient manner, i.e. transform the financial supermarket into an inspiring and comfortable shop.
- The scope of this job is mainly described by preserving customer service; cash controls, selling and supervising the staff and assuring all procedures and policies are being followed and applied.
- Maximizes store contribution through exploiting every opportunity to drive sales, reduce stock loss and maintain cost controls.
- Delivers the highest levels of motivation and development of team members and ensures individual and store compliance with all defined regulations and procedures, which he initially need to set with the retail management team.
Responsibilities:
- Maximizes sales and exceeds store budgets, achieved through effective and continuous space, stock and seasonal management, and highest possible levels of customer service.
- Uses sales and space reports to determine correct allocation of space within store, and uses sales history to utilize the space out seasonally.
- Advises (Product Manager / Operations) on out of stock departments/lines, slow sellers or price sensitivities and the proper selection of partners and products mix.
- Plans and organizes key/promotional events in a timely and systematic way, to ensure on-time delivery.
- Actively seeks out and exploits any additional opportunities to promote sales.
- Drives highest possible standards of in-store visual impact.
- Ensures brand/layout guidelines are being correctly followed to deliver brand values.
- In conjunction with the Product Manager and the Sales Associates, ensures up to date look and feel and displays and in orchestration with the Retail Marketing Department.
- Drives sales floor presentation and housekeeping/recovery principles to the highest standard by regular walk through and corrective action/coaching.
- Ensures store accurately carries out all loss prevention activities as defined by stock loss action plans.
- Participates in selection of new staff and administers all staff issues.
- Initiates and promotes highest standards of in store training including weekly communication, daily briefs, and product knowledge and on the job coaching.
- Identifies areas of training need within the store and develops or arranges programs to address them.
- Identifies individuals with potential within the store and formulates action plans or allocates additional responsibilities to further their development.
- Ensures store enacts are fully compliant with all required administrative procedures according to Bank’s guidelines and within deadlines.
- Ensures an effective communication of issues and ideas between the shop and the Operational and Retail Management.
Desired Profile
- Minimum of 4 year retail management experience.
- Excellent communication skills (English and Arabic).
- Previous management experience within a retail environment.
- Extensive leadership, decision making, planning & organizing and relationship building skills.
- Excellent Communication skills.
- Ability to make decisions requiring analytical, interpretative, evaluative and creative thinking.
Key Skills
Ability to decide based on prior knowledge and experience.
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Contact Details
Contact Name
: NehaEmail
: 138@gulfbankers.comContact Mobile
: n/a
Company Profile
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