Customer Service Officer - AL AIN, United Arab Emirates - GulfBankers Executive Search

Job Purpose:

This role is primarily responsible for business mobilisation through excellent customer service standards.�
Resolving customer service issues of branch customers accurately and on time and ensuring high customer satisfaction scores. �Assisting the Customer Service Supervisor in ensuring the smooth functioning of the bank floor operations. �
Ensuring achievement of sales and cross selling targets.

Principal Duties and Responsibilities:

Ensure that liabilities and asset growth are as per the stated business targets.
Develop and sustain cordial relationships with affluent community members.�
Develop a service-oriented and performance driven culture by ensuring that all service quality targets are met at all times.
Monitoring service quality indicators and takes corrective measures to ensure highest level of customer satisfaction.
Ensuring all problems/complaints/queries are handled quickly, efficiently and tactfully.
Resolving escalated customer complaints and ensuring timely resolution of the same.
Driving sales of new products, ensuring proper documentation of applications and tracking sales targets to achieve growth.
Providing cross-sell leads to sales teams and ensuring timely follow-up to ensure conversion.
Ensuring implementation of all audit recommendations and minimizing occurrence of any deviations during �audit checks.
Monitoring service quality indicators and takes corrective measures to ensure highest level of customer satisfaction.
Ensuring all problems/complaints/queries are handled quickly, efficiently and tactfully.
Resolving customer complaints.
Driving sales of new products, ensuring proper documentation of applications and tracking sales targets to achieve growth.

Min. Diploma Holder.
Minimum of 2 to 5 years relevant experience in Retail Banking with emphasis on Customer Service.
Good communication skills both written and spoken English/ Arabic.
Good team player.

Experience in Retail Banking

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