Job Details
Job Description
- Clear understanding of E2E processes in Transactions Services and Delivery of the assigned targets.
- Single point of contact for the processing units and businesses for all escalations.
- Prepare and report the MI of escalations / deviations on a daily basis.
- Investigate and perform a root cause analysis for all complaints. Incase of need to discuss the process and implement changes wherever required. Reporting of risk events to the controls units on a timely basis.
- Assists the Unit head to deliver all the assigned targets and projects.
- To keep regular liaison with processing units onshore / offshore and businesses.
- Train and assists department staff’s in all special projects / UATs to be conducted.
- Endeavour to develop the system / technical skills in clearing department.
- Work with Branches, Corporate, Retail front office, Call Centre, Service & Quality, and other related units for continuous process improvement and providing a better customer service.
- Comply and adhere to all controls, policies and procedures of clearing department.
- Initiate best practices in the unit. This would require liaising with businesses and other stake holders, to build the relationship with all the stakeholders.
- Adherence to Information Security Policy and all other mandatory polices of the bank.
- Adherence to attendance register, Daily checklists, RCA etc.
- Highlight any system issues or delays in clearing department / central bank to all the stakeholders.
- Assist the teams in RCA preparation for all the risks and controls. Based on complaints to add relevant controls in the processes and RCA.
Desired Profile
- Excellent interpersonal, leadership & problem solving skills, strong initiative and a desire to work in a team-oriented environment.
- Excellent communication skills, both verbal and written.
- Commitment to results in terms of deadlines.
Key Skills
With experince in Transaction Banking Services
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Company Details
Contact Details
Contact Name
: Rammia AugustineEmail
: 113@gulfbankers.comContact Mobile
: N/A
Company Profile
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