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Job Specification

  • Number of Vacancies: 1
  • Job Type: Full-time
  • Experience: 3 to 5 years
  • Job Code: JB101967
  • Expiry Date: Oct 20, 2017

Job Summary

  • Functional Area: Customer Service
  • Job Role: Relationship Manager
  • Location: Alexandria Egypt

Job Description

  • Manage a portfolio of customers achieving revenue goals, sales/service and portfolio growth targets across a range of products and services for a specific pre-defined set of customers to create a profitable durable relationship.
  • Provide the assigned portfolio of affluent customers with personalized service; so as to develop close relationships, achieve maximum profitable contribution for the bank and retain their loyalty.
  • Equip existing affluent customer with the Fidele package.
  • Maintain a superior customer service experience including pre-empting issues and proactive servicing.
  • Ensure delivery of customer promise and practice brand values, continue to maintain and improve the quality of service offered. 
  • Maximize profitability from the priority base.
  • Actively identify new customers, grow affluent customers portfolio by introducing higher number of 'NTB' ‘new to bank’ affluent customers.
  • Up-sell and cross-sell other bank products and services to existing customers. 
  • Minimize customer attrition.
  • Maintain customer contact in accordance with identified commercial activity of the portfolio management rules.
  • Train and coach subordinates (Particularly new recruits + graduate trainees). 
  • Assist Branch manager in the setting of sales action plan related to the branch.  
  • Periodical evaluation of performance level versus target. 
  • Follow-up with other (Credit/ Operations) Departments, pipeline or tools available on pending cases.  
  • Follow-up / track in coordination with branch manager on the progress of outbound calls, referrals from teller counter, in addition to the preparation and submission of weekly activities. 
  • In case of mixed portfolio identify and act on opportunities for upgrading customer from intermediate to affluent.
Skills Requirements: 
  • Leadership and management.  
  • Marketing & Selling skills. 
  • Problem solving & decision making abilities
  • Communication & interpersonal skills.
  • Time management & organizational skills
  • Customer service & communications skills 
  • Minimum 3 years in the customer service is a must.