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Job Specification

  • Number of Vacancies: 1
  • Job Type: Full-time
  • Experience: 5 to 10 years
  • Job Code: JB102131
  • Expiry Date: Dec 20, 2017

Job Summary

  • Functional Area: Accounting
  • Job Role: Collection Officer
  • Location:  Egypt

Job Description

  • Follow-up collection portfolio based on assigned Collection Bucket by the Collection Supervisor
  • Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment.
  • To follow up and collect on all overdue, delinquent (over credit limit cards) customers. 
  • Meets Targets set on flow and delinquency rates. 
  • Act on Collection Reports initiated by Supervisor after his review and comments.
  • Handle number of calls/contact (as per department set targets) & follow-up on customer’s commitment to pay.
  • Send collection standard letters /SMS/Emails to un-contactable customers.
  • Prepare daily / weekly progress report (daily performance tracker).
  • Maintain a permanent record of collection communications (made & received) and status of accounts
  • Duties include receiving payment and posting amount to customer's account.
Skills and Qualifications:
  • University Degree (Management /Accounting Finance).
  • Above average negotiations and communications skills.
  • Above Average customer service skills
  • Ability to strike a delicate balance between service and collections roles.
  • Flair for consistent achievement of productivity and performance targets with high motivational levels. 
  • Ability to handle stress that may evolve due to constant target pressures and collections follow-ups, which may become monotonous after a sustained period of time.
  • Basic operational knowledge of all retail banking products and previous experience in a Collections/Credit exposure an added advantage
  • Familiarity with Microsoft Word and Excel.