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Job Specification

  • Number of Vacancies: 1
  • Job Type: Full-time
  • Experience: 4 to 7 years
  • Job Code: JB102193
  • Expiry Date: Jan 26, 2018

Job Summary

  • Functional Area: Customer Service
  • Job Role: Customer Service Manager
  • Location: Al Khobar Saudi Arabia

Job Description

  • Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change.
  • Maintains customer satisfaction by providing problem-solving resources.
  • Meets customer service financial objectives by forecasting requirements;  analyzing variances; initiating corrective actions.
  • Determines customer service requirements by maintaining contact with customers; visiting operational environments; conducting surveys; forming focus groups; benchmarking best practices; analyzing information and applications.
  • Helping to develop and implement a customer service policy for an entire organisation.
  • Finding ways to measure customer satisfaction and improve services.
  • Communicating courteously with customers by telephone, email, letter and face-to-face.
  • Training staff to deliver a high standard of customer service.
  • Leading or supervising a team of customer service staff.
  • Develop and implement an effective customer service policy.
  • Find ways to measure customer satisfaction and improve services.
  • Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants.
  • Handling customer complaints or any major incidents.
  • Keeping accurate records of discussions or correspondence with customers.
  • Analyzing statistics or other data to determine the level of customer service organization is providing.
  • Improving customer service procedures, policies and standards for the company and / or department.
  • Training staff to deliver a high standard of customer service.
  • Learning more about company‚Äôs products or services and keeping up to date with changes.
Skills and Qualifications:
  • Excellent Customer Service Skills
  • Interpersonal and Listening Skills
  • Negotiating and Problem Solving Skills
  • Excellent Communication Skills (Verbal and Written)
  • Ability to work well both in a team and independently and to understand decision-making structures
  • Ability to engage with customers, begin a conversation, build rapport, and handle objections.
  • Ability to analyze and resolve customer inquiries
  • Ability to provide a positive customer experience through creative solutions.
  • Saudi National.